frequently asked questions

 
 

  • We require a $500 order minimum before delivery fees and taxes for our white glove delivery service. Minimums do not apply to will call orders.

  • We will deliver the items to your destination of choice on the Thursday or Friday before your event, set it up and tear it back down on the following Sunday, Monday or Tuesday. You will not have to worry about transporting the items or getting them back safely to us. We do this because some of the items are a bit larger or require on site assembly. Over the years we have refined a method for setting up and tearing down those unique pieces.

    White glove delivery starts at $100. This fee is based on the drive time from our warehouse and staff required for the installation. Additional fees may apply to same day pick up and tear down.

  • We do offer a will call option for smaller or less fragile items. Please arrive with an enclosed vehicle with your own straps, blankets and man power if needed.

  • We serve the Central Ohio Area (respectively a 50 mile radius around downtown Columbus)

  • All reservations are for one calendar day. You can keep your rental items for up to 72 hours.

  • Yes, we offer special pricing for our clients requiring extended use of our items on a weekly or monthly basis.This is a great option for home staging, pop-up shops and window displays. Please inquire about extended rentals.

  • We require an alternative plan for all outdoor locations. In the instance of bad weather, your items remain reserved and will work with you to accommodate your Plan B.

  • Absolutely! We know there are many moving pieces and parts to a production. You can make changes up until 31 days before your event.

  • The final balance will be due 14 days before your rental date. A 20% late fee will incur for any remaining balance.

  • A client may cancel their order up to 31 days prior to the scheduled event for a refund, less any non-refundable deposit and any other costs we have undertaken in connection with client's event such as custom work, sourcing new acquisitions, new acquisitions, credit card fees, etc. Clients who wish to cancel their order 30 days or less prior to client's event shall be liable for the full costs of the Agreement without a refund. All cancellations should be submitted in writing via email. We will send back a confirmation email.

  • We know accidents happen. All orders will include an equipment protection fee which will be 10% of the base rental price. This covers your ordinary wear and tear such as dings, scrapes, nicks and your light damage. This does not cover gross negligence or loss of product, which will require replacement of the product.

  • No worries, we love helping you source the perfect piece. Just let us know and we can try and get it. We are always expanding our inventory.

  • We thought you’d never ask! We would love to help you curate the details of your big day. It’s kinda of our jam. Please inquire for more information.

  • Yes we do! Planners, event designers, florists, interior designers and venues all receive a trade discount. Please inquire for more information.